IT Engineer II

$65,000 - $80,000 / year + Bonus The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.  Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale.  With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.  Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.  Enterprise IT Engineers are responsible for supporting internal customers and clients at Vertafore in their assigned office and through the completion of assigned tickets. This position will directly impact our user’s ability to improve productivity, manage account needs, standardize, and streamline processes  Core Requirements and Responsibilities:   Essential job functions included but are not limited to the following:    Primarily responsible for installation, configuration, repair, replacement of workstation, other hardware components and software applications  Works closely with users to ensure smooth, uninterrupted operation of workstations and all related peripherals  Security operations including remediations, virus prevention, user and email risk analysis, vulnerability management and Identity and Access Management  Supports local network infrastructure, desk side LAN, Wi-Fi, and hardware changes  Supports Executive level issues including PC and Mac (hybrid, remote support)  Responsible for Enterprise Core Services (Active Directory, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, O365 Management)  Server Management including patch oversight, OS upgrades, new builds, DC deployment and decommissioning  Implement and support compliance controls and auditing (IAM, Zero Trust, Domain and endpoint hardening)  Mobile Device Management and Mobile App Management   Performs formal system design bases on IS management methodologies  Applies Quality Control and Quality Assurance principles  Ability to communicate complex technical concepts to individuals varying various technical ability  Writes and maintains complete and concise technical project documentation  Presents training presentations on multiple technical levels  Familiar with ITIL best practices in time management and project management  Other duties as assigned      Knowledge, Skills and Abilities:    Understanding of general business issues including external factors that impact business and industry  Familiar with endpoint management solutions such as Tanium, Intune, JAMF  VDI, AWS and datacenter virtualization and support experience recommended  Familiar with MFA solutions and best practices for BYOD (MS Entra, Ping)  Experience with Anti-Virus and security response applications such as Symantec, CrowdStrike  Ability to provide excellent and timely customer service