Assistant Manager - Credit Operations

About the team: You’ll be part of the team driving one of the most critical stages of the customer journey-onboarding. The Video KYC (VKYC) team ensures every verification is seamless, compliant, and built on strong risk foundations, combining speed with a customer-first approach. About the role: As Assistant Manager - Credit Operations, you’ll lead the VKYC operations team, ensuring highquality onboarding and strong compliance standards. You’ll work closely with Credit, Risk, Compliance, and Product teams to deliver smooth verification journeys while minimizing operational and regulatory risks. What You will do: Own end-to-end VKYC operations and ensure smooth daily execution Manage team performance, productivity, and quality benchmarks Handle escalations and optimize workload, roster planning, and SLAs Ensure compliance with RBI guidelines and internal KYC policies Identify process gaps, reduce errors, and strengthen controls Track KPIs, manage MIS, and share insights with leadership Use data to improve processes, efficiency, and decision-making Lead, mentor, and train the team to build a high-performance culture What you will need: 5–8 years of experience in VKYC, Banking, or Credit Operations with team handling. Strong knowledge of RBI KYC and Video KYC regulations. Experience managing team performance and operational KPIs. Good analytical skills and ability to identify risks and process gaps. Proficiency in MS Excel and MIS reporting. Strong communication and stakeholder management skills Ability to work in a fast-paced, high-growth environment Life at slice:   Life so good, you’d think we’re kidding:   Competitive salaries. Period.    An extensive medical insurance that looks out for our employees & their dependents. We’ll love you and take care of you, our promise.    Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.    Tailored vacation & leave policies so that you enjoy every important moment in your life.       A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.     Learning and upskilling opportunities. Seriously, not kidding.    Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.   We believe in equality. Period.   At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or  characteristic protected by the applicable law.   We consider all qualified job-seekers with criminal histories in a manner  consistent with the   applicable law. Additionally, we are committed to providing reasonable accommodations to   qualified individuals with physical or mental disabilities in order to participate in the job   application or interview process, perform essential job functions, and receive other benefits and   privileges of employment.   Come join our crew!       About slice: slice A new bank for a new India slice’s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We’ve all felt how slow, confusing, and complicated banking can be. So, we’re reimagining it. We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us. Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you’ll get to build things you’d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together. We’re backed by some of the world’s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.